Due to continued growth our Limerick based client are looking for a Customer Service Advisor to join their team.
This is a permanent, full-time, position working standard office hours Monday to Friday, so ideal for an experienced Order Management or Customer Service Representative looking for a position that does not include shifts.
Working with a fantastic, supportive team, this position offers a very competitive salary and benefits package.
Responsibilities will include:
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Order taking and processing onto SAP via phones and email
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Resolving customer enquiries and queries
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Liaising with other departments regarding production and delivery times
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Responsible for raising product returns
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Booking in orders
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Processing consignment stocks
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Ensuring all tasks are completed in line with the month end procedures
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Responsible for building relationships with customers
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Produce and update monthly CSC stats
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Other duties may be assigned as required.
Candidates will require:
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A minimum of 2-3 years in a Customer Service position
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Comfortable using Microsoft Office: Word; Excel; Outlook
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Experience using SAP ERP Software is essential, candidates who have experience with JD Edwards or Oracle will also be considered
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Strong attention to detail
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Excellent organisational and time management skills
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Excellent communication skills both written and verbal
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Relationship building skills
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Proactive approach, with the ability to prioritise tasks in busy environment
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Flexible, with the ability to work independently and as part of a team
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Calm, level headed, nature.
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Fluent English both written and verbal.
