Due to ongoing business growth, we are currently recruiting Customer Support Representative with Shannon, Co. Clare based client. Working as part of the customer operations team, support representatives will provide a high level of support to our existing and prospective broadband & VOIP customers.
Key Responsibilities:
- Ensuring our customers come first is the key responsibility of this role, always taking ownership for first point of contact resolution wherever possible.
- Serve as the first point of contact for customers seeking over the phone, email or chat.
- Answer enquiries by clarifying desired information; researching, locating, and providing information
- Advise customers on technical challenges
- Determining the best solution based on the issue and details provided by customers
- Sells additional services by recognizing opportunities to up-sell.
- Maintain, track and close CRM database/ticketing system by accurately entering information, in a timely manner.
- Track and take ownership of all outstanding queries to ensure follow through to closure, in all cases.
- Act as support for sales and billing departments.
- Strong Customer orientation, Accurate Data Entry Skills, Excellent Teamwork skills, Good Listening & Phone Skills, Verbal & Written Communication, People Skills, Problem Solving, Multi-tasking, competent, Flexibility, Pro-active & patient.
- Knowledge of Windows, Android and Apple operating systems would be an advantage.
Skills/Experience:
- Previous experience working in similar Customer facing role.
- Strong attention to detail.
- Excellent interpersonal and organisation skills
- Strong IT skills including Microsoft suite and CRM databases
- Fluent English both written and spoken.
- Ability to work effectively as part of team.
To apply for this opportunity, please email your cv to nuala.mcmahon@eflexes.com or call 086 6033772 to discuss in confidence.
eFlexes is an equal opportunities employer.
