IT Support - French

Job Ref.No: 
Contract Type: 
Permanent Full Time
Publish Date: 
Thursday, 12 May, 2022 - 01:00 to Saturday, 11 June, 2022 - 01:00
Salary Min: 
Salary Max: 

We have an immediate opportunity for IT Support with French with long established Limerick City based client, who provide support to their customer base across EMEA. Working as part of a multilingual, multicultural team, the role will include providing end user technical support on a rate of IT equipment.

Full time Permenant position 39hrs - Mon to Fri.


- Previous customer service experience desirable

- Must have broad IT knowledge (both hardware and software) and previous experience working in a similar technical customer facing role.

The Role:

- Effectively respond to all customers queries within agreed performance targets.

- Troubleshoot client device hardware and software problems, software installations and upgrades together with customers via phone, e-mail, chat.

- Provide first level support for client products.

- Research, resolve and respond to queries received in accordance with company policies and procedures.

- Provide accurate and thorough solutions to user problems.

- Research information as required to ensure customer is provided with an effective resolution to issue reported.

- Work effectively & systematically to ensure that all correspondence including email, phone, chat queries. as resolved as per agreed performance metrics.

- Proactively update and maintain database with customer information.


- Native French speaker with excellent grasp of English (both written and oral).

- Ability to provide consistent, positive customer service in a multicultural team environment.

Salary - €28,000 +

To organise immediate interview, please send your CV to or call 085 871 3025.