Logistics/Ocean Import Customer Services Admin

Job Ref.No: 
Publish Date: 
18/01/2022 - 00:00 to 17/02/2022 - 00:00
Contract Type: 
Permanent Full Time
Salary Min: 
Salary Max: 

Logistics/Ocean Import Customer Service Representative 

Eflexes currently have a great opportunity for Logistics/Road Freight/Ocean Import Customer Service Advisors with a multinational logistics company based in Shannon.

 Apply today:  email your CV to lorraine.walsh@eflexes.com


These roles are a fantastic opportunity for the right candidate to join a world class employer, and enjoy working in a collaborative team environment with excellent learning and development opportunities.  In addition, the successful candidates will receive a comprehensive salary and benefits package including full healthcare.

Day to day responsibilities will include:

  • Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Ocean Import department
  • Interact with our customers in arranging their international shipments, pro-actively monitor
    shipments in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we meet or exceed customer expectations at all times
  • Ensure all documentation is supplied in a timely manner to customer and/or broker for customs purposes
  • Ensure all customers standard operating procedures are followed and updated in the DLSOP
  • Complete end of day checks of the workflow is complete and any exceptions are dealt with before the day end
  • Record billing exceptions in CFIT. Communicate the exception to the billing clerk via email. Own the revenue on your consignments
  • All charges associated to consignments are noted within a DLSOP and communicated to the billing team
  • VAT/Duty invoices are processed and money collected prior to the declaration being committed for customer.

Qualifications & Experience:

  • 2 years related experience and/or training; or equivalent combination of education and experience
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English
  • Candidates must be eligible to work in Ireland
This position is now closed