Claims Supervisor- Clare
Permanent Position, includes Pension and Health Insurance
We are currently looking to recruit a Claims Supervisor for our Customer a Health Insurance company based in Co. Clare region. Commutable from Limerick City, Shannon, Ennis and South Galway.
This exciting new opportunity is seeking a competent and proficient Supervisor with a keen flair for managing staff.
Role Responsibilities:
• Ensure that productivity and claims service levels are maintained for our customers.
• Assess claims within targets to be agreed
• Supervise the claims team including staff development, performance management and day to day productivity, including the achievement of targets.
• Provide training and coaching for staff (new and existing) to support them in the provision of an efficient, accurate and customer focused service to enable their on-going development.
• Monitor and provide feedback and coaching on the standard of call handling within the claims team.
• Conduct claims audits daily, and produce documentation and data for the Operations Manager
• Ensure full compliance with Data Protection regulations, conducting audits and assisting with the investigation of incidents and breaches.
• Act as first line escalation point for enquiries and complaints in line with company policy.
Experience Required:
• Previous experience of handling and assessing insurance claims, preferably in the health insurance / personal accident market;
• Previous experience in managing and leading a successful and motivated team;
• Experience of successfully supervising and monitoring the performance of staff to targets, motivating them to achieve and where possible exceed their targets.
• Previous experience in dealing with customer escalations or complaints.
• An eye for detail, self-driven and conscientious individual;
• Strong analytical and problem-solving skills;
• Excellent interpersonal communications skills;
• Ability to deal with customers in a professional manner.
• Ability to self-motivate;
How to Apply:
Please email your CV and Cover Letter to nuala.mcmahon@eflexes.com
This Supervisor position offers a very attractive salary and benefits package. This position will be offered on a permanent basis 9am-5pm Monday- Friday. Some occasional additional hours maybe required.
eFlexes is an equal opportunities employer.
