Account Manager

eFlexes Recruitment is delighted to be partnering with our long-established aviation client in Shannon, Co. Clare, to recruit an Account Manager.

Key Responsibilities

• Manage order placement and execution with production teams, ensuring delivery commitments are met while acting as the customer’s advocate.
• Resolve escalated customer queries from the Customer Service team and manage complaints with a proactive, solutions-driven approach.
• Take ownership of achieving budgeted customer targets and monitor KPIs relating to financial and delivery performance.
• Develop and maintain customer contracts and supplier agreements, including annual budgets, capacity planning, slot reservations, modification programs, and contract amendments.
• Gather and analyse customer insights (requirements, planning, satisfaction) and lead regular performance reviews to strengthen partnerships.
• Work effectively within an international team of Customer Service, Account, and Sales Managers, aligned towards delivering customer satisfaction.
• Support special projects and initiatives that enhance operational excellence and deliver added value to customers.

Candidate Profile

We are looking for a candidate who meets the following criteria:

• Diploma or Degree qualified, ideally in Business, Engineering, or a related field.
• 3+ years’ experience in customer-focused roles.
• Aviation MRO industry experience is a strong advantage.
• Outstanding customer service orientation with excellent communication skills (both written and verbal).
• Proficiency in MS Office/Teams and ERP systems.
• Strong analytical and conceptual thinking skills, with the ability to work systematically and make sound decisions.
• Skilled in negotiation and diplomacy.
• Good understanding of internal processes and interdepartmental collaboration (desirable).
• Self-motivated, proactive, and structured in approach.
• Willingness to travel both domestically and internationally.
• Commitment to continuous professional development.

To apply for this position, please submit your CV to warren.brooks@eflexes.com