Customer Care Representative

Job Ref.No: 
13801
Location: 
Contract Type: 
Permanent Full Time
Publish Date: 
Friday, 26 November, 2021 - 00:00 to Sunday, 26 December, 2021 - 00:00
Salary Min: 
0
Salary Max: 
0

This role requires a driven and energetic individual with excellent customer service skills who wants to work in a challenging and rewarding environment. 

Customer Care Representative will be responsible for developing and managing the full relationship with the Customer or Customers depending on scale and complexity. The role requires full ownership from order placement, carrier booking, track and trace, query management /escalations, invoice management, performance and corrective action reporting.  In your role, you will liaise with the cross-functional teams (including Logistics, Finance and Sales) to improve the entire Customer experience. 

Full Time Permanent Contract 

Duties :

Act as the key interface with the Customer
Play an integral role in managing key Customer accounts
Participate in the effective on-boarding of new Customers
Responsible for the achievement of targets for Customers
Focusing on developing the existing services to Customers

Requirements of the role:

Previous experience in a customer service role either in Logistics/Customer Service
Excellent communication with an aptitude to build relationships
Proven experience in a cross-functional environment
Strong Customer interface skills to effectively present data
Highly self-motivated with an attitude to succeed
Develop trust relationships with a portfolio of Customers
Acquiring an understanding of key Customer requirements
Ability to problem-solving and negotiation
Expand the relationships with existing Customers
Propose solutions to meet the Customers current/future objectives
Ensure the services are delivered to Customers in a timely manner
Serve as the link of communication between Customers and internal teams
Resolve any issues/problems faced by Customers
Deal with complaints to maintain the Customers trust
Play an integral part in generating new opportunities with Customers
Proactively work to log, track and effectively resolve Customer issues

 

Apply today:  forward a copy of your CV to niamh.hoare@eflexes.com