We are currently recruiting Customer Care Representative with Medical Devices client based in Shannon, Co. Clare. This role requires a driven and energetic individual with excellent customer service skills who wants to work in a challenging and rewarding environment. Position will report to Head of Operations and will be offered as full time permanent basis.
Customer Care Representative will be responsible for developing and managing the full relationship with the Customer or Customers depending on scale and complexity. The role requires full ownership from order placement, carrier booking, track and trace, query management /escalations, invoice management, performance and corrective action reporting. In your role, you will liaise with the cross-functional teams (including Logistics, Finance and Sales) to support and enhance the entire Customer experience.
Key Responsibilities:
• Act as the key interface with the Customer
• Play an integral role in managing key Customer accounts
• Participate in the effective on-boarding of new Customers
• Responsible for the achievement of targets for Customers
• Focusing on developing the existing services to Customers
Requirements for the role:
• Previous experience in a similar customer facing role ideally in supply chain or logistics sector.
• Excellent communication skills with an aptitude to build relationships
• Proven experience in a cross-functional environment
• Strong Customer interface skills to effectively present data
• Highly self-motivated with an attitude to succeed
• Develop trust relationships with a portfolio of Customers
• Acquiring an understanding of key Customer requirements
• Ability to problem-solve and negotiate to achieve success.
• Expand the relationships with existing Customers
• Propose solutions to meet the Customers current/future objectives
• Ensure the services are delivered to Customers in a timely manner
• Serve as the link of communication between Customers and internal teams
• Resolve any issues/problems faced by Customers
• Proactively address and close out customer issues.
• Play an integral part in generating new opportunities with Customers
• Proactively work to log, track and effectively resolve Customer issues
To be considered for this opportunity, please email your cv to nuala.mcmahon@eflexes.com or call 0866033772 to discuss in confidence.
