Customer service - B2B - Distribution

Job Ref.No: 
Publish Date: 
11/08/2021 - 01:00 to 10/09/2021 - 01:00
Contract Type: 
Permanent Full Time
Salary Min: 
Salary Max: 

eFlexes have an exciting, career boosting, opportunity for Order Management /Customer service with a Limerick based client.

This is a client facing role and will require excellent communication and relationship building skills and the ability to ensure a gold star service for a major client.  Strong IT skills will also be key for this position, which may suit ambitious Graduates or candidates with previous order management experience.

Working on site, the working week will run from either Wednesday to Saturday or Sunday to Wednesday, with each shift a 10-hour duration.  A high level of flexibility will be required in peak times as the operation runs over a 24/7 basis.

Hours of work will be fixed shifts and run from 6am - 4pm; 1pm - 11pm: and nights from 10pm - 8am. 

Interviews will commence next week and potential candidates should be available for an on-site interview during this timeframe.

Main Responsibilities:

Manage all the different areas under your control during your shift ensuring that we meet Client SLA
Prepare your team & the area for the delivery times that are agreed by the Fulfilment Centre (FC) & Sort Centres (SC)
Follow the daily detailed plan so that the predetermined routes are running in accordance with the set plan
Deliver the daily workload plan that is received from the Delivery Service Manager (DSM)
Maintenance of site IT systems and other customer systems & equipment such as COMP, Dolphin, Avery Scanners as needed on daily basis
Manage the health & safety of employees and emergency systems, according to company policy and relevant law
Follow all SOPS for the areas within your control
Ensure Key Performance Indicators (KPI's) are met
Provide leadership to your team, ensuring smooth day to day running of the Service Centre
Ensure timely and effective communication with your teams & Client Teams
Optimise the use of personnel, equipment and resources in meeting demanding Critical Pull Time (CPT) schedule
Ensure that all the Service Centre and human resource objectives are met by ensuring that the training, assigning; communicating job expectations and adherence to policies and procedures are carried out on your shift
Ensure that all training records for your team are kept up to date and accurate
Support the DSM and respond effectively and efficiently to requests from Management Team as required
Complete performance appraisals and development plans for your team
Ensure efficient and effective use of Delivery Station space to include layout and future capacity requirements.

Essential Skills and Experience:

A Degree in Supply Chain, Business or related qualification
Strong interpersonal skills with the ability to communicate at all levels both internally and externally
Proficient in all MS Office packages (Word, Excel, PowerPoint)
Excellent IT skills, previous experience with SAP or CRM software would be beneficial
 Previous experience in an Order Management, Supply Chain, or Customer facing Logistics role
Experience working within an ISO environment would also be beneficial.

This position is now closed