IT Support - French

Job Ref.No: 
Job Type: 
Publish Date: 
Monday, 4 July, 2022 - 10:56 to Wednesday, 3 August, 2022 - 10:56
We have an immediate opportunity for IT Support with French with long established Limerick City based client, who provide support to their customer base across EMEA. Working as part of a multilingual, multicultural team, the role will include providing end user technical support on a rate of IT equipment. Position will be based ON SITE at client's premises in Limerick city.

Full time Permenant position 39hrs - Mon to Fri

The Role:
  •  Effectively respond to all customers queries within agreed performance targets.
  • Troubleshoot client device hardware and software problems, software installations and upgrades together with customers via phone, e-mail, chat.
  • Provide first level support for client products.
  • Research, resolve and respond to queries received in accordance with company policies and procedures.
  • Provide accurate and thorough solutions to user problems. 
  • Research information as required to ensure customer is provided with an effective resolution to issue reported.
  • Work effectively & systematically to ensure that all correspondence including email, phone, chat queries. as resolved as per agreed performance metrics.
  • Proactively update and maintain database with customer information.
  • Previous customer service experience desirable
  • Must have broad IT knowledge (both hardware and software) and previous experience working in a similar technical customer facing role.
  • Native French speaker with excellent grasp of English (both written and oral)
  • Ability to provide consistent, positive customer service in a multicultural team environment.
Salary - €28,000 +

To organise immediate interview, please send your CV to or call 085 871 3025.

Location Area: