Customer Care Representative

Job Ref.No: 
11818
Publish Date: 
03/07/2019 - 01:00 to 02/08/2019 - 01:00
Location: 
Contract Type: 
Permanent Full Time
Salary Min: 
0
Salary Max: 
0

We have an excellent opportunity with rapidly growing Logistics Solutions provider based in Shannon, Co. Clare for an experienced Customer Care Representative on permanent contract basis. This role requires a driven and energetic individual with excellent customer service skills who want to work in a challenging and rewarding environment. 

Customer Care Representative
will be responsible for developing and managing the full relationship with the Customer or Customers depending on scale and complexity. The role requires full ownership from order placement, carrier booking, track and trace, query management /escalations, invoice management, performance and corrective action reporting.  In your role, you will liaise with the cross-functional teams (including Logistics, Finance and Sales) to improve the entire Customer experience. 

Duties :
Act as the key interface with the Customer
Play an integral role in managing key Customer accounts
Participate in the effective on-boarding of new Customers
Responsible for the achievement of targets for Customers
Focusing on developing the existing services to Customers

Requirements of the role:

Previous experience in a customer service role either in Logistics/Customer Service
Excellent communication with an aptitude to build relationships
Proven experience in a cross-functional environment
Strong Customer interface skills to effectively present data
Highly self-motivated with an attitude to succeed
Develop trust relationships with a portfolio of Customers
Acquiring an understanding of key Customer requirements
Ability to problem-solving and negotiation
Expand the relationships with existing Customers
Propose solutions to meet the Customers current/future objectives
Ensure the services are delivered to Customers in a timely manner
Serve as the link of communication between Customers and internal teams
Resolve any issues/problems faced by Customers
Deal with complaints to maintain the Customers trust
Play an integral part in generating new opportunities with Customers
Proactively work to log, track and effectively resolve Customer issues
Prepare regular reports of progress to internal/external stakeholders
Analytical skills to collect, analyse data with attention to detail/accuracy
Maintain the key account daily/monthly metrics
Analyse data for trends and to ensure accuracy/integrity
Excellent organizational skills
Support the business goals with the rollout of services to Customers
Strong IT skills including MS packages
Ability to work effectively as part of a team environment

 To apply immediately, please send your CV in Word format to milena.kaszuba@eflexes.com

 
eFlexes is an equal opportunities employer