Job Purpose
To assist the Bars Manager in the effective running of the bar and ensuring customer satisfaction by maintaining an exceptional standard of delivery and professionalism whilst achieving profitability in line with budget
Duties and Responsibilities
To be involved in the setting of department targets and objectives, and to monitor and strive for their achievement
To be aware of financial targets as a whole
To take positive action to meet department objectives and targets
To be commercially aware in order to continuously drive the business forward
To be proactive in maximising sales and generating revenue
To input new ideas for service and products to maintain competitive and leading edge
To be an effective communicator with guests/clients and at all levels of the venue
To compile required statistics/reports
To assist the Bars Manager in the control of wage costs in line with budgetary requirements
To support the Bars Manager in the implementing and/or following of procedures concerning recording of stock movements e.g. correct charging of items, billing
To ensure security, functionality and proper handling of company property in the department
To ensure stock items behind the bars are always within expiry date
To oversee cash and stock control consistently according to company policy
To ensure mise-en-place are prepared according to Bars standards
To ensure guest drinks are prepared and served according to company standards
To ensure accurate stock-takes are carried out according to company policy
To be involved in the setting of service and quality standards, and to monitor and strive for their achievement
To monitor, anticipate and react to customer needs consistently to ensure maximum guest satisfaction
To pay attention to detail in all aspects of the customer journey
To take prompt action to resolve complaints according to company policy
To build positive relationships with clients/guests to ensure customer satisfaction
To ensure high standards of cleanliness throughout the bars
To lead team by example
To coach individual team members to develop their skills and maximise performance
To give clear direction and guidelines to team members
To assist in the resolution of performance problems as necessary and in line with company policy
To motivate and be proactive in encouraging team commitment and spirit
To delegate and manage distribution of workload effectively
To communicate effectively through various methods such as regular briefings/meetings and individual discussions
To ensure appearance 0f team members is according to company policy
To share ideas and problems with the team and encourage their input in helping make decisions where possible
To ensure rotas and timesheets are compiled accurately and according to legal requirements
To supervise the department and team in a fair, consistent and responsible way
To communicate effectively with, and cooperate/ assist other departments at all levels when necessary
To attend meetings as required
To handle cash and keys responsibly and according to company policy
To assist the Bars Manager in the smooth running of the department
To assist in ensuring that the department complies with all statutory and legal requirements, including fire, Health and Safety, licensing and employment
To have clear working knowledge of all company policies and operate within them at all times
To ensure staff awareness of relevant company policies
To undertake any other duties as and when required by Senior Management
Requirements
2 years Hotel Experience
Previous supervisory or management experience
Great attention to detail
Ability to communicate effectively with staff and management
Good energy and enthusiasm
