Duty Operations Manager

Job Ref.No: 
Job Type: 
Publish Date: 
Monday, 18 December, 2023 - 12:53 to Wednesday, 17 January, 2024 - 23:59
Have you a background in Hospitality or Tourism?  If so, we are recruiting a highly motivated Duty Operations Manager for a permanent position with a high profile client based in County Clare.
As the Duty Operations Manager, you will play a vital role in ensuring the smooth operation and management of the visitor attractions, focusing on delivering exceptional customer service and maintaining high standards.
Reporting to the Operations Manager, the Duty Operations Manager will have responsibility for the operational management of the facilities, the supervision, management and motivation of staff, training and ensuring a professional service delivery.
This is a permanent role, 40 hrs per week working on a rota basis 5 days over 7 incorporating every other weekend, and is a fantastic opportunity for an ambitious Hospitality professional with good leadership skills and a passion for tourism and customer experience.
Responsibilities will include:
  • Operational Management (including responsibility for opening and closing) of premises.

  • Supervise, motivate, and develop the skills of all operational staff.

  • Supervise and actively management staff including the performance management of Operational Supervisor and staff

  • Be fully aware of the site facilities, special activities, and promotions relevant to the Folk Park always.

  • To ensure visitor needs are anticipated and satisfied to a high standard.

  • To promote and provide a helpful and professional image to visitors.

  • Provide direction to employees on operational and procedural issues using the SOPs as a guide.

  • Use of the Clockwise system, daily checking anomalies, updating records, ensuring all documentation is completed and uploaded.

  • Help in the preparation of rosters and arranging additional cover as required.

  • Training needs analysis, training planning, induction, and training delivery for supervisors and staff.

  • Liaison with tenant companies/suppliers/contractors on an operational basis.

  • Management of health and safety on site for both staff and visitors.

  • Crisis Management including but not limited to: evacuation; hazardous weather; first aid incidents; theft, burglary, 'pick pocketing' , assault or dangerous behaviour.

  • Line Management responsibility for designated employees

  • Overall service delivery, ensuring that a world class visitor experience is delivered to all, actively managing staff to ensure highest standards are met.

  • Ensure that daily checks and recording are completed including duty log, toilets, carpark, kiosks, coin supply, cash lifts, the castle, exhibitions, cleaning/litter, and other critical systems.

  • Ensure that weekly/monthly — maintenance, purchasing, payroll, deliveries, supplier checks, system logs, and all other agreed metrics and checks are as required by the operation.

Requirements/Essential Skills and Attributes
  • Proven track record in supervisory and leadership skills in operations
  • Flexibility and a strong problem-solving approach to issues
  • Ability to demonstrate a high level of teamwork & motivation skills
  • Excellent customer services skills
  • Proven organisational skills & experience in multi-tasking
  • PC literate and good keyboard skills and Microsoft Office proficient
Desirable Experience
  • Experience or qualification within the Hospitality & Tourism sector
  • Supervisory or Management Experience
  • Communication and organisational skills
  • Attention to detail and a passion for customer experience
  • Applicants should have a full, clean driving licence
To apply, please email your CV to angelina.oneill@eflexes.com or call Angelina on 086 0205506 to discuss in confidence.
Location Area: 
Classification Role: 
Retail Management