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Operational Management (including responsibility for opening and closing) of premises.
Supervise, motivate, and develop the skills of all operational staff.
Supervise and actively management staff including the performance management of Operational Supervisor and staff
Be fully aware of the site facilities, special activities, and promotions relevant to the Folk Park always.
To ensure visitor needs are anticipated and satisfied to a high standard.
To promote and provide a helpful and professional image to visitors.
Provide direction to employees on operational and procedural issues using the SOPs as a guide.
Use of the Clockwise system, daily checking anomalies, updating records, ensuring all documentation is completed and uploaded.
Help in the preparation of rosters and arranging additional cover as required.
Training needs analysis, training planning, induction, and training delivery for supervisors and staff.
Liaison with tenant companies/suppliers/contractors on an operational basis.
Management of health and safety on site for both staff and visitors.
Crisis Management including but not limited to: evacuation; hazardous weather; first aid incidents; theft, burglary, 'pick pocketing' , assault or dangerous behaviour.
Line Management responsibility for designated employees
Overall service delivery, ensuring that a world class visitor experience is delivered to all, actively managing staff to ensure highest standards are met.
Ensure that daily checks and recording are completed including duty log, toilets, carpark, kiosks, coin supply, cash lifts, the castle, exhibitions, cleaning/litter, and other critical systems.
Ensure that weekly/monthly — maintenance, purchasing, payroll, deliveries, supplier checks, system logs, and all other agreed metrics and checks are as required by the operation.