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We have an immediate opportunity with Mid West Ireland based company for IT Sales Support Co-Ordinator - French Responsibilities include supporting customer with the resolution of product and IT related issues raised by phone, email, chat to English and French speaking customers. This may also include dealing with any product or presales queries. Candidates who are technically savvy with an upbeat personality and customer service experience may also be a fit.
o Provide an excellent customer experience from the initial call to final closure of customer issue.
o Complete call logs and reports as per agreed metrics.
o Offer a high level of service meeting department metrics
o Liaise effectively with other internal departments and external businesses in a professional manner as required.
o Recognise, document and escalate customer issues or trends following appropriate communication and escalation channels where required.
o Stay up to date on product knowledge and keeping up to date on product material.
O Update and reporting on IT System
o Ideally have 1-2 years experience in a similar IT related customer interface role.
o Demonstrated a passion for excellence with respect to treating and caring for customers.
o Self-motivated with excellent communication skills in English and French
o Have a pleasant, patient and friendly attitude.
o Ability to work under pressure and manage multiple tasks.
o Able to set priorities, respond to change, and demonstrate flexibility in dealing with daily demands.
o Strong problem solving skills and ability to interpret and communicate data.
o Previous experience in Customer Interface role (Customer Service or IT)
o Needs to be able to partner successfully in a team environment.
o Very familiar with computer operation systems, (incl. Microsoft suite).
o Fluent English and French essential language skills both written and verbal.
eFlexes is an equal opportunities employer