I.S. Technical Officer

Job Ref.No: 
Job Type: 
Publish Date: 
Thursday, 17 August, 2023 - 17:56 to Sunday, 17 September, 2023 - 00:59
The position of I.S Technical Officer is an exciting opportunity for an individual interested in playing a significant role within Clare Tourism and will be based in Ennis, Co. Clare.
The successful applicant will report to the Assistant I.C.T systems Manager and provide ICT support and with a large-scale investment imminent will support the digital programme.
The main duties of the I.S Technical Officer include:
  • Acting as first point of contact for ICT support and assistance.
  • Providing telephone/email/remote desktop/desk side support for users onsite and to those working remotely on the full range of ICT services available, including Active Directory, Microsoft Windows 10, Microsoft Office 2016/M365 office productivity suites, PC’s, Laptops, Printers and AV equipment.
  • Configuration of hardware, peripherals, and software installations, including support for new end-user device build developments, etc.
  • Managing handover and briefing of users in the use of laptops and PC’s.
  • Updating asset register.
  • Any other work that may be assigned by the ICT helpdesk Manager.
  • User account management.
  • Fault finding with escalation to Third line and external 3rd parties when required.
  • Provide technical assistance and support to end users, promptly resolving hardware and software issues.
  • Diagnose and troubleshoot network and connectivity problems, including LAN, WAN, and VPN.
  • Perform installation, configuration, and maintenance of desktops, laptops, servers, and other IT equipment.
  • Collaborate with fellow IT team members to identify and implement effective IT solutions and enhancements.
  • Maintain accurate documentation of IT systems, procedures, and configurations.
Requirements/Essential Skills and Attributes:
  • A recognised Third Level IT qualification
  • Experience in an Information Technology environment including relevant practical experience as an IT Technician in a similar role
  • Strong knowledge of Windows Server & Clients OS
  • Familiarity with Office 365
  • Experience in troubleshooting and maintaining network devices, such as routers, switches, and firewalls
  • Basic knowledge of virtualization technologies (VMware, Hyper-V)
  • Excellent problem-solving skills and ability to handle hardware and software-related issues.
  • Strong interpersonal skills
  • Flexibility and a strong problem-solving approach to issues with the ability to thrive under pressure and meet tight deadlines
  • PC literate with proficiency in all Microsoft products and experience with the administration and operation of managed service desk systems
  • Full Drivers Licence with access to own car.
To apply, please email your CV to angelina.oneill@eflexes.com or call Angelina on 086 0205506 to discuss in confidence.
Location Area: 
Classification Role: 
Applications Support