Customer Service Administrator

Job Ref.No: 
10061
Location: 
Contract Type: 
Temporary Full Time
Publish Date: 
Tuesday, 6 September, 2016 - 01:00 to Thursday, 6 October, 2016 - 01:00
Salary Min: 
1
Salary Max: 
1

Prime Objective
Assist the team in achieving our operational goals and objectives by providing a range of supporting services and activities.   This position will be offered on an initial 6 months contract with view to becoming permanent. 

Responsibilities include: 
  • Develop excellent working relationships with our Customers, Supply Partners and Staff thus maintaining relationships going forward
  • Be accountable for the day to day relationship between the customer and service providers by driving quality of service, office improvements.
  • Ensure we deliver on our customer execution requirements on a daily basis by tracking shipments, quote submission, daily reports.
  • Provide all necessary administration support to the team members to ensure they can achieve their sales targets by maintaining  and updating  customer scheduled visits and time planning for team members
  • Maintain a high standard of personal presentation at all times to enhance our company profile.
  • Provide marketing administration support by making outbound sales calls on a daily basis, Updating the CRM system, Reach weekly targets.
  • Maintaining customer records, handling all correspondence between the sales executives, their customers and business Partners
  • Create a customer records process for maintaining all files and records for Quotations and customer requests.
  • Manage the accounts payable and accounts receivable process
  • Preparation and presentation of personal and company progress reports at weekly and monthly meetings.
  • Responsible for maintenance of CRM systems 

Requirements:
This position requires absolute dependability, a high energy level, exceptional time management and organizational skills, and eagerness to collaborate with managers to achieve overall team goals. The person must be comfortable working in a small office and often times alone.

Job Requirements:

  • Experience with a CRM/ERP systems are a distinct advantage
  • Must have high aptitude for learning new software programs.
  • Strong written and verbal skills.
  • Strong attention to detail and exceptional organizational skills.
  • The ability to work both with a team and individually.
  • Ability to multi task and work well the customers, partners and team members
  • Be honest and trustworthy.
  • Develop excellent working relationships with our Customers, Supply Partners and fellow colleagues thus maintaining relationships going forward
This position is now closed