GENERAL SUMMARY
This position will utilize specialized technical or engineering knowledge/product applications to install/repair and trouble shoot the brands / APV brand equipment located at customer sites.
PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
• Attend to scheduled service work to meet service contract requirements and to provide technical support to clients. Travel to customer sites is an essential aspect.
• Perform equipment maintenance in accordance with contracts, and to promptly prepare and submit required reports.
• Perform emergency breakdown service for customers.
• Perform HTST evaluations as required by government regulations.
• Promote Services agreements on equipment.
• Promote use of APV original parts on equipment.
• Assist in the follow up orders (equipment and parts), from order intake to delivery - returned goods, invoicing and payment.
• Assist clients, as needed, by phone or in person, in troubleshooting equipment or system problems.
• Create a positive work environment/relationship with colleagues and all customers.
• Any other duties as required.
EDUCATION SKILLS AND EXPERIENCE
• Completion of Apprenticeship Program in a mechanical field.
• City & Guilds qualification or similar.
• Up-to-date Welding certificate an advantage.
• Experience in a fluid handling, hygienic environment.
• Full clean drivers license.
• Travel is an essential requirement of the role.
• Strong organization and planning skills.
• Meticulous work ethic.
• Strong team player.
• Results oriented and customer focused.
• Excellent communication, influence, and presentation skills.
• Health & Safety Training as required by company.
• Good general PC skills and knowledge of computer systems (Microsoft office, SAP).
COMPETENCIES
• Adaptability- Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Building Customer Loyalty-Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
• Communication-Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions. Engages the audience and helps them understand and retain the message.
• Continuous Improvement-Originating action to improve existing conditions and processes; identifying improvement opportunities; generating ideas, and implementing solutions. eFlexes is an equal opportunities employer
